This handbook is your guide to working here, covering our culture, expectations, policies, and resources. It’s designed to help you succeed, stay informed, and feel part of the team.

1. Our Mission & Values

• Mission: We shape bold ideas into powerful campaigns that connect brands with their audiences in meaningful ways.
• Values: Creativity with purpose, collaboration over competition, integrity in every action, data-informed/human-driven, growth mindset, client partnership, and lasting impact.

2. Company Culture

• At Forge Marketing, we value innovation, respect, and teamwork. We encourage open communication, constructive feedback, and celebrating wins together. We operate with trust and expect everyone to uphold our standards of professionalism and integrity.

3. Work Hours & Attendance

• Standard hours: 9:00 AM – 5:30 PM, Monday to Friday
• Flexible working arrangements may be available with manager approval.
• If you’re unable to work due to illness, contact HR and your line manager before 9:00 AM.

4. Remote & Hybrid Work

• Employees may work remotely up to 2 days per week (role-dependent).
• All remote employees must be available during core business hours.
• Use approved company tools (VPN, Teams, etc.) for communication and file sharing.

5. Communication Standards

• Internal: Use Slack/Teams for quick communication and email for formal messages.
• External: Maintain professionalism in all client communications.
• Respond to messages within 24 business hours unless urgent.

6. Dress Code

• Smart casual in the office; professional attire for client meetings.
• Virtual meetings require a neat, work-appropriate presentation.

7. Annual Leave & Public Holidays

• Annual leave entitlement: 25 days per year, plus UK public holidays.
• Requests must be submitted at least 2 weeks in advance through the HR portal.
• Unused leave must be taken before the end of the calendar year.

8. Benefits Overview (Placeholder)

• Health insurance plan
• Pension contributions
• Professional development allowance
• Monthly team social events

9. Conduct & Ethics

• Treat colleagues, clients, and suppliers with respect.
• No tolerance for discrimination, harassment, or bullying.
• Maintain confidentiality of client and company information.

10. Technology Use

• Company devices are for business use.
• Do not install unapproved software.
• Keep passwords secure and change them every 90 days.

11. Social Media Guidelines

• Do not share confidential information publicly.
• When discussing Forge Marketing online, be respectful and professional.
• Personal social media should not interfere with work responsibilities.

12. Health & Safety

• Report hazards to HR immediately.
• Familiarise yourself with office emergency exits and procedures.
• Use ergonomic practices to avoid strain injuries.

13. Disciplinary & Grievance Procedures

• Outlines steps for addressing performance or conduct issues.
• Provides a process for raising workplace concerns.