Clear, respectful, and timely communication is essential to how we work—both internally and with clients. These guidelines help ensure we collaborate effectively, stay aligned, and maintain professionalism.

1. Core Principles

• Be clear and concise — get to the point while providing necessary context.
• Be respectful — tone matters, especially in written messages.
• Assume good intent — give colleagues the benefit of the doubt.
• Use the right channel — match the urgency and formality to the tool you choose.

2. Internal Communication

• Slack/Teams: for quick questions, updates, and informal collaboration.
• Email: for formal communication, important announcements, or when detail needs to be preserved.
• Project Management Tools: for task updates, deadlines, and progress tracking.
• Response time expectations:
• Slack/Teams: within 2 working hours during core hours.
• Email: within 24 working hours.

3. External Communication

• Always use professional, client-appropriate language.
• Proofread messages before sending—especially emails to clients.
• Avoid using abbreviations or jargon clients may not understand.
• CC your line manager or account manager on key client updates.

4. Meetings

• Arrive on time (or log in early for virtual meetings).
• Come prepared—review agendas, read materials in advance.
• Keep cameras on for internal and client video calls unless otherwise agreed.
• Respect speaking time and allow space for others to contribute.

5. Feedback & Conflict Resolution

• Give feedback constructively—focus on actions, not individuals.
• Use private channels for sensitive issues.
• If a disagreement arises, address it directly with the person first before escalating.

6. Availability & Status Updates

• Keep your online status updated (Available / In a Meeting / Away).
• Use calendar blocking to signal focus time or unavailability.
• Let your manager and immediate team know if you’ll be offline for an extended period during work hours.