Once you’ve submitted an IT support ticket, you can easily monitor its progress through the ticketing portal. This ensures you always know what stage your request is in and when to expect a resolution.

Step-by-Step Guide

Step 1 — Log Into the Portal

• Go to [support.forgemarketing.com].
• Use your Forge Marketing email and password to sign in.

Step 2 — Navigate to “My Tickets”

• From the dashboard, select “My Tickets” in the main menu.
• This will display a list of all tickets you’ve submitted.

Step 3 — View Ticket Status

Each ticket will have a status label:

• Open: Ticket received, pending review by IT.
• In Progress: IT team is actively working on your request.
• On Hold: Waiting on additional information (you may need to respond).
• Resolved: Issue has been fixed; awaiting your confirmation.
• Closed: Ticket completed and archived.

Step 4 — Check Updates & Comments

• Click on the ticket to view detailed updates.
• Read any notes from the IT team and provide additional information if requested.

Step 5 — Confirm Resolution

• If the issue is resolved, click “Confirm Resolution” to close the ticket.
• If the issue persists, reply in the ticket to reopen it.

Tips for Faster Resolution

• Always respond promptly if IT requests additional details.
• Attach screenshots or logs if you experience repeat issues.
• Keep communication within the ticket to maintain a clear record.

Need Assistance?

If you’re unable to track your ticket or the portal isn’t working:

• Primary Contact: Daniel Fox — IT Support Lead (daniel.fox@forgemarketing.com)
• Secondary Contact: Emma Ward — IT Technician (emma.ward@forgemarketing.com)