At Forge Marketing, our culture thrives when we work respectfully, collaboratively, and with a shared sense of purpose. These social norms guide how we interact with colleagues, clients, and partners to maintain a positive and productive workplace.

1. Respect & Professionalism

• Treat all colleagues with courtesy, regardless of role or department.
• Respect different perspectives — healthy debate is encouraged, but always constructive.
• Avoid interrupting during meetings; listen actively.

2. Collaboration & Team Spirit

• Offer help when you see a teammate under pressure.
• Share knowledge and resources openly to strengthen the whole team.
• Celebrate wins — both big and small — to build morale.

3. Communication Etiquette

• Be clear and concise in all written and verbal communication.
• Use the right channel:
  • Slack/Teams for quick updates.
  • Email for formal or client-facing communication.
  • Project tool for task-specific updates.
• Always acknowledge receipt of important messages.

4. Punctuality & Reliability

• Be on time for meetings and deadlines — respect others’ time.
• If you’re running late, notify your manager or team in advance.
• Follow through on commitments; don’t overpromise.

5. Inclusivity & Positivity

• Value diversity and different working styles.
• Make space for quieter voices in discussions.
• Foster a “yes, and…” mindset to encourage creativity.

6. Work-Life Balance

• Respect boundaries — avoid messaging colleagues outside work hours unless urgent.
• Take breaks during the day to stay energised.
• Use annual leave to recharge — it makes us all stronger.

7. Client-Facing Behaviour

• Always represent Forge Marketing with professionalism.
• Keep client conversations positive and solution-oriented.
• Follow up promptly on any commitments made to clients.