Email remains an important tool for client-facing communication and formal internal updates. To streamline messages and avoid inbox overload, Forge Marketing uses shared email lists (distribution groups) for departments, projects, and company-wide updates.

1. Company-Wide Lists

• all@forgemarketing.com
  • Reaches every Forge Marketing employee.
  • Used only for leadership announcements, all-hands invitations, and critical company updates.
• leadership@forgemarketing.com
  • Executive and department heads.
  • For strategic updates, approvals, and leadership-only discussions.

2. Department Lists

• accounts@forgemarketing.com — All Account Managers.
• creative@forgemarketing.com — Design, copywriting, and creative leads.
• strategy@forgemarketing.com — Strategy and insights team.
• digital@forgemarketing.com — Paid media, SEO, and analytics specialists.
• pmo@forgemarketing.com — Project Management Office.
• hr@forgemarketing.com — Human Resources team.
• it@forgemarketing.com — IT and technical support.

3. Project-Specific Lists

• client-[clientname]@forgemarketing.com
  • Includes all team members assigned to a specific client or campaign.
  • Used for sharing project updates, deliverables, and client communications.
• project-[projectname]@forgemarketing.com
  • Temporary list created for large-scale projects (e.g., project-summerlaunch@forgemarketing.com).
  • Archived when the project is complete.

4. Functional Lists

• it-support@forgemarketing.com— Submit IT issues (auto-generates a support ticket).
• hr-support@forgemarketing.com — Questions about payroll, benefits, or policies.
• events@forgemarketing.com — RSVPs and queries for company events.

Best Practices

• Always use the most relevant list — don’t default to “all@” unless necessary.
• Double-check recipients before sending sensitive information.
• Keep subject lines clear and specific (e.g., Client XYZ — Q3 Update Request).
• When possible, use the project management tool instead of email for task-related discussions.